Terms & Conditions

Last updated: July 2026

These Terms & Conditions explain how we work, how bookings are confirmed, how payments are handled, and what both Studio Hall and the client can expect when working together.

These terms apply to services provided by:

HALL PRODUCTION FILMS LIMITED
Trading as Studio Hall
Company number: 10659493
Registered in England and Wales
Registered office: Windrush, Prey Heath Road, Mayford Village, Woking, Surrey, England, GU22 0SW
Email: studiohall.info@gmail.com

In these Terms & Conditions, “Studio Hall”, “we”, “us” or “our” refers to HALL PRODUCTION FILMS LIMITED trading as Studio Hall. “Client”, “you” or “your” refers to the person, company, brand or organisation booking our services.

By confirming a booking, approving a quote, paying a deposit, signing an agreement, or instructing us to begin work, you agree to these Terms & Conditions.

1. Our services

Studio Hall provides creative services including, but not limited to:

  • videography

  • photography

  • video editing

  • creative direction

  • social media content

  • brand films

  • campaign content

  • event coverage

  • interviews

  • product and lifestyle content

  • post-production services

  • content strategy and production planning

The exact services, deliverables, costs, timelines and project details will be agreed separately in writing before the project begins.

2. Quotes and proposals

All quotes and proposals are based on the information available at the time they are created.

A quote may include items such as:

  • shoot length

  • pre-production and planning

  • filming

  • photography

  • editing

  • creative direction

  • crew

  • equipment

  • travel

  • expenses

  • number of final deliverables

  • revision rounds

  • usage requirements

  • delivery timelines

Unless stated otherwise, quotes are valid for 30 days from the date they are issued.

If the project changes after a quote has been agreed, we may need to revise the quote. This can include changes to shoot length, location, crew, equipment, creative requirements, deadlines, deliverables, usage, editing time or additional revision rounds.

3. Booking confirmation

A booking is only confirmed once we have received:

  • written approval of the quote or proposal; and/or

  • payment of the required deposit; and/or

  • signed confirmation of the project agreement, where applicable.

Until a booking is confirmed, dates are not guaranteed and may be offered to other clients.

4. Deposits and booking fees

Unless agreed otherwise in writing, a 50% deposit is required to confirm the booking and secure the project date.

The deposit allows Studio Hall to reserve the date, begin planning, allocate production time, prepare the project, and where necessary, turn away other work for the same period.

The deposit is generally non-refundable once the booking has been confirmed, particularly where work has already begun, dates have been reserved, costs have been incurred, or other work has been turned away.

We will always aim to act fairly and reasonably depending on the circumstances.

5. Payment terms

Unless agreed otherwise in writing, payment is structured as follows:

  • 50% deposit due before the project is confirmed.

  • Remaining 50% balance due before final delivery of the final unwatermarked or high-resolution files.

Invoices must be paid by the due date shown on the invoice.

Studio Hall may withhold final files, pause work, delay delivery or suspend the project until outstanding payments have been received.

For business-to-business projects, we reserve the right to charge statutory interest and reasonable recovery costs on overdue payments in line with applicable UK law.

6. Late payments

If payment is not received by the due date, we may pause work, delay delivery, withhold final files, or suspend the project until payment has been made.

The client will remain responsible for paying any agreed fees, expenses and costs incurred.

Final deliverables, unwatermarked files, high-resolution files or downloadable files may be withheld until the full balance has been paid.

7. Travel, accommodation and expenses

Travel, accommodation, parking, tolls, mileage, train fares, flights, taxis, subsistence and other project-related expenses are not included unless clearly stated in the quote.

Where travel or additional expenses are required, these will either be:

  • quoted in advance;

  • added to the final invoice; or

  • agreed separately in writing.

We will aim to make travel and expense costs clear before the project goes ahead wherever possible.

Any non-refundable travel, accommodation, crew, location, hire or supplier costs incurred for a project will remain payable by the client.

8. Cancellations by the client

If the client cancels a confirmed project, the client may still be responsible for fees and costs already incurred.

This may include:

  • deposits

  • pre-production time

  • planning work

  • crew or supplier costs

  • travel or accommodation costs

  • location fees

  • equipment hire

  • time reserved for the project

  • any work already completed

Unless agreed otherwise in writing, the following cancellation terms apply:

  • If cancelled more than 14 days before the shoot, the 50% deposit will be retained.

  • If cancelled between 7 and 14 days before the shoot, 75% of the total agreed project fee will be payable.

  • If cancelled less than 7 days before the shoot, 100% of the total agreed project fee will be payable.

Any non-refundable third-party costs, including travel, accommodation, crew, equipment hire, location fees or supplier costs, will remain payable by the client.

These charges are intended to reflect the time reserved, work completed, costs incurred and the difficulty of replacing the booking at short notice.

9. Rescheduling

If the client needs to reschedule a confirmed shoot, we will do our best to accommodate a new date.

Rescheduling is subject to availability and may involve additional costs if:

  • crew, suppliers or equipment have already been booked

  • travel or accommodation has already been paid for

  • the new date changes the project requirements

  • additional planning or admin time is required

  • the reschedule is requested at short notice

If we are unable to agree a new suitable date, the project may be treated as cancelled.

10. Cancellations or changes by Studio Hall

In rare circumstances, we may need to cancel, postpone or reschedule a project due to illness, emergency, equipment failure, unsafe working conditions, severe travel disruption, extreme weather, or events outside our reasonable control.

If this happens, we will aim to:

  • give as much notice as reasonably possible

  • reschedule the project where possible

  • provide a suitable alternative solution where appropriate

We will not be responsible for losses caused by events outside our reasonable control.

11. Client responsibilities

The client is responsible for providing accurate information and ensuring we have what we need to complete the project.

This may include:

  • project briefs

  • brand guidelines

  • scripts

  • logos

  • product information

  • locations

  • access permissions

  • parking information

  • contributor availability

  • filming permissions

  • release forms where required

  • health and safety information

  • deadlines and delivery requirements

  • feedback within agreed review periods

If delays are caused by missing information, late feedback, unavailable contributors, location issues or changes to the brief, this may affect the timeline and cost.

12. Locations, permissions and releases

Unless agreed otherwise, the client is responsible for securing permission to film or photograph at the chosen location.

This may include:

  • venue permission

  • property owner permission

  • filming permits

  • parking access

  • public filming permissions

  • staff or contributor permissions

  • model, actor or contributor releases

  • permission to film children or vulnerable people, where applicable

If a shoot cannot continue because permissions have not been arranged, the client may still be responsible for the agreed fees and any costs incurred.

13. Health and safety

We reserve the right to stop, pause or refuse work if we believe a shoot is unsafe, unlawful or unreasonable.

This may include unsafe locations, dangerous weather, aggressive behaviour, lack of permissions, unsafe equipment use, or any situation that puts Studio Hall, crew, contributors, clients or the public at risk.

The client must tell us about any known risks before the shoot.

14. Creative direction and style

Studio Hall will use its professional judgement, experience and creative approach when planning, filming, photographing and editing a project.

We will always aim to follow the agreed brief, but the client acknowledges that creative work involves artistic interpretation.

If the client has specific visual references, brand rules, must-have shots, messaging requirements or approval processes, these must be shared before work begins.

15. Deliverables

The final deliverables will be agreed in the quote or proposal.

Deliverables may include:

  • edited videos

  • social media cutdowns

  • vertical edits

  • horizontal edits

  • photographs

  • thumbnails

  • stills

  • teaser clips

  • project files, if agreed

  • raw footage, if agreed

Only the deliverables listed in the agreed quote or proposal are included.

Additional deliverables may require an additional fee.

16. Editing and revisions

Unless agreed otherwise in writing, editing includes two rounds of reasonable revisions.

A revision round means one clear set of requested changes provided together. Revision requests should be specific and practical, such as changes to pacing, music, text, shot selection, colour adjustments, logo placement or small structural changes.

Revisions do not include a full change of concept, a new creative direction, a different brief, new deliverables, or changes caused by missing, late or incorrect information supplied by the client.

Additional revision rounds are charged at £120 per round unless quoted otherwise.

17. Feedback and approval

The client should provide feedback within 5 working days of receiving a draft, unless agreed otherwise in writing.

Feedback should be provided clearly and in one consolidated list where possible.

Once feedback has been received, Studio Hall will aim to complete reasonable revisions within 3–7 working days, depending on the size of the changes and current workload.

During busy periods or for larger projects, revision timelines may be longer, and we will communicate this where relevant.

If feedback is delayed, the final delivery date may also be delayed.

If no feedback is received within 10 working days, the draft may be treated as approved unless agreed otherwise in writing.

Once final files have been approved and delivered, further changes may be treated as additional work and charged separately.

18. Turnaround times and delivery

Turnaround times depend on the size, complexity and number of deliverables in the project.

As a guide:

  • smaller social media edits may take around 5–10 working days after the shoot

  • larger campaigns, brand films or multi-deliverable projects may take around 2–4 weeks

  • complex projects may require a longer timeline

Any estimated timeline will be discussed before the project begins.

Delivery dates are estimates unless a specific deadline has been agreed in writing.

We are not responsible for delays caused by late feedback, missing assets, client changes, third-party delays, unpaid invoices or events outside our reasonable control.

19. Raw footage and project files

Raw footage, unedited photographs, audio files, project files and working files are not included as standard unless agreed in writing.

If the client requires raw footage or project files, this must be agreed before the project begins or quoted separately.

Raw footage and project files may involve additional costs due to storage, transfer time, file management and licensing considerations.

Unless agreed otherwise, we may keep raw footage and project files for up to 12 months after final delivery.

After this period, files may be deleted, archived or selectively retained.

We do not guarantee long-term storage of raw footage or project files unless this has been agreed separately in writing.

20. File delivery and storage

Final files will usually be delivered via a digital download link, cloud storage platform, file transfer service or another agreed delivery method.

Download links may expire after a certain period.

The client is responsible for downloading, saving and backing up final files once delivered.

We recommend that clients store final files safely in more than one location.

21. Copyright and ownership

Unless agreed otherwise in writing, Studio Hall retains copyright and ownership of the original footage, photographs, edits, project files, creative work and materials we create.

Once full payment has been received, the client is granted a licence to use the final agreed deliverables for the purposes set out in the quote, proposal or project agreement.

This licence may include use on

  • the client’s website

  • social media

  • organic marketing

  • internal communications

  • presentations

  • paid advertising, if agreed

  • other agreed platforms or uses

The client must not sell, licence, alter, redistribute or provide the content to third parties outside the agreed use without written permission from Studio Hall.

Different usage rights, wider advertising rights, broadcast usage, paid media usage, exclusivity or buyout terms may require a separate agreement and additional fee.

22. Portfolio and promotional use

Unless agreed otherwise in writing, Studio Hall may use completed project work, behind-the-scenes content, stills, screenshots, project descriptions, client names, logos and testimonials for our own portfolio, showreel, website, case studies, blogs, newsletters, social media, award submissions and marketing materials.

If a project is confidential, unreleased or subject to restrictions, the client must tell us in writing before the project begins.

We will respect any agreed confidentiality, embargo or usage restrictions.

23. Music, fonts, stock footage and third-party assets

Where a project includes music, fonts, stock footage, images, graphics, templates or other third-party assets, these may be subject to licence terms set by the original creator, platform or supplier.

The client may only use those assets within the agreed scope of the licence.

If the client provides third-party assets, the client is responsible for ensuring they have the correct rights and permissions to use them.

Studio Hall is not responsible for claims arising from assets supplied by the client without the correct permissions.

24. Client-supplied materials

If the client provides logos, images, footage, fonts, music, copy, brand materials, product claims or other assets, the client confirms they have the right to use them.

The client is responsible for the accuracy, legality and suitability of any materials, claims or information they provide.

Studio Hall is not responsible for legal issues, copyright claims, advertising claims or brand claims arising from materials supplied or approved by the client.

25. Confidentiality

Both Studio Hall and the client agree to keep confidential information private where it is clearly confidential or would reasonably be understood to be confidential.

This may include:

  • unreleased campaigns

  • business information

  • scripts

  • product launches

  • pricing

  • contracts

  • creative ideas

  • client information

  • production plans

Confidentiality does not apply to information that is already public, lawfully obtained from another source, or required to be disclosed by law.

26. Use of artificial intelligence and digital tools

Studio Hall may use digital tools, editing software, production tools or AI-assisted features where appropriate to support planning, editing, post-production, file organisation, captions, transcripts or creative development.

We will not knowingly use client confidential information in a way that breaches confidentiality or data protection obligations.

If a client has specific restrictions around the use of AI-assisted tools, this must be agreed in writing before the project begins.

27. Social media and platform changes

Where content is created for social media platforms, Studio Hall will aim to deliver content in the agreed formats and specifications.

However, social media platforms can change their rules, algorithms, layouts, compression, recommended dimensions or performance behaviours at any time.

We cannot guarantee specific reach, engagement, views, followers, sales or business results from content posted online.

28. Results and performance

Studio Hall will aim to create high-quality, purposeful and professional content based on the agreed brief.

However, we cannot guarantee specific commercial results, including:

  • sales

  • enquiries

  • leads

  • conversions

  • views

  • engagement

  • follower growth

  • media coverage

  • brand growth

The success of content can depend on many factors outside our control, including audience, offer, platform, timing, budget, distribution, website quality and wider marketing strategy.

29. Liability

Studio Hall will take reasonable care when providing services.

To the fullest extent permitted by law, we are not responsible for indirect losses, loss of profit, loss of business, loss of opportunity, loss of data, reputational loss, platform performance, client misuse of content, third-party platform issues, or delays caused by the client or events outside our reasonable control.

Our total liability for any claim will not exceed the total amount paid by the client for the relevant project.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

30. Insurance

Studio Hall aims to hold appropriate business insurance for the services we provide.

If a client, venue or production requires specific insurance documents, cover levels or certificates, this must be requested before the project is confirmed.

Where specific insurance requirements apply, the project may not be confirmed until these requirements have been reviewed and agreed.

The client is responsible for ensuring that any venue, location, event or activity has any additional insurance required for the project.

31. Consumer clients

Most of our work is intended for businesses, brands and organisations.

If you are booking our services as an individual consumer rather than for business purposes, you may have additional legal rights.

Where consumer cancellation rights apply, we will handle these in line with applicable UK law.

If you ask us to begin work during any cancellation period, you may be required to pay for work already carried out if you later cancel.

32. Complaints

If you are unhappy with any part of our service, please contact us as soon as possible at:

studiohall.info@gmail.com

We will aim to respond within 5 working days and work with you to resolve the issue fairly.

33. Force majeure

Studio Hall will not be responsible for failure or delay caused by events outside our reasonable control.

This may include:

  • extreme weather

  • illness

  • accident

  • fire

  • flood

  • transport disruption

  • strikes

  • power failure

  • equipment failure

  • venue closure

  • government restrictions

  • public emergency

  • supplier failure

  • internet or platform outages

  • other events beyond our reasonable control

Where possible, we will try to reschedule, adapt or find a practical solution.

34. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The latest version will be available on this page.

The terms that apply to a project will usually be the terms in place at the time the project is confirmed, unless agreed otherwise in writing.

35. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless the law requires otherwise.

36. Contact us

If you have any questions about these Terms & Conditions, please contact:

Studio Hall
HALL PRODUCTION FILMS LIMITED trading as Studio Hall
Email: studiohall.info@gmail.com

BEGIN YOUR JOURNEY!